Return & Refund Policy

1. General Information

We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may be eligible to return your items in accordance with this policy.

This Return & Refund Policy applies to all customers within the European Union (EU) and internationally, where applicable.

2. Right of Withdrawal (EU Customers)

If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you (or a third party indicated by you) receive the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email).

Contact for returns:

Email: Dominik.Hermann15@icloud.com

Phone: 01783132142

3. Conditions for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase is required

Certain goods may not be eligible for return, including:

• Perishable goods
• Personalized or custom-made products
• Items that are not suitable for return due to hygiene reasons (if applicable)

4. Return Process

To initiate a return, please contact us at:

Email: Dominik.Hermann15@icloud.com

We will provide you with instructions on how and where to send your return.

Please do not send items back without prior approval.

5. Return Shipping Costs

Customers are responsible for paying their own return shipping costs unless the item is defective or incorrect.

Return shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund (if applicable).

6. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Your refund will be processed
• The refund will be issued to your original payment method
• Processing time may take 5–10 business days, depending on your payment provider

7. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card company (it may take some time before your refund is officially posted)
• Contact your bank

If you still have not received your refund after these steps, please contact us.

8. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately so we can resolve the issue quickly.

9. Contact

If you have any questions about returns or refunds, contact us:

Email: Dominik.Hermann15@icloud.com

Phone: 01783132142