Shipping Policy

1. General Information

We aim to process and ship all orders as quickly as possible. This Shipping Policy applies to all orders placed within the European Union (EU) and internationally, where applicable.

By placing an order with us, you agree to the terms outlined below.

2. Processing Time

All orders are processed within [1–3 business days] after payment has been received.

Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed. In such cases, we will notify you via email.

3. Shipping Times

Estimated delivery times:

• Germany: [2–5 business days]
• EU countries: [3–10 business days]
• International shipping (if applicable): [7–21 business days]

Delivery times are estimates and may vary depending on the destination and carrier.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

• Destination country
• Weight and size of the package
• Selected shipping method

We may offer free shipping for orders over [insert amount] within the EU.

5. Customs, Duties & Taxes

For deliveries within the European Union, no additional customs duties are charged.

For international orders outside the EU:

• Customs duties, import taxes, and fees may apply depending on the destination country.
• These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number (if available). You can use this to track your shipment online.

7. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us within [X days] of the estimated delivery date.

We will work with the carrier to resolve the issue as quickly as possible.

8. Incorrect Address

It is the customer’s responsibility to provide a correct and complete shipping address.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Returns (EU Consumer Rights Compliance Note)

Under EU consumer law, customers generally have a 14-day right of withdrawal for online purchases. For return details, please refer to our Return Policy.

10. Contact

If you have any questions regarding shipping, please contact us:

Email: Dominik.Hermann15@icloud.com

Phone: 01783132142